Privacy Policy – Essence Home N Wellness

Effective Date: September 14, 2024

1. Information We Collect
We collect the following types of information:
- Personal Information (provided by you): Name, email address, phone number, billing and shipping addresses, payment information (processed securely by Shopify Payments, PayPal, or other third-party providers – we do not store your full credit card details).
- Automatically Collected Information: Device information (IP address, browser type, operating system), site usage (pages visited, time spent, clicks) via cookies and analytics tools, order history and preferences.

2. How We Use Your Information
We use personal information to:
- Process and fulfill orders
- Communicate about your orders, returns, or customer service requests
- Improve our website, products, and services
- Send marketing communications (only if you opt in)
- Detect fraud, comply with legal requirements, and protect our rights

3. Sharing Your Information

We do not sell your personal information. We may share information with:
- Service Providers: Shopify (our e-commerce platform), payment processors, shipping carriers, and marketing platforms
- Legal Requirements: If required by law, regulation, or legal process
- Business Transfers: In the event of a merger, acquisition, or sale of assets

4. Cookies & Tracking
We use cookies and similar technologies to:
- Keep your shopping cart active
- Remember preferences and settings
- Analyze traffic and performance (Google Analytics, Facebook Pixel, etc.)
- Deliver targeted ads (if you’ve opted in)
You may disable cookies in your browser settings, but this may affect site functionality.

5. Your Rights
Depending on where you live (Canada, U.S., EU), you may have rights including:
- Accessing the personal information we hold about you
- Requesting corrections or deletion
- Withdrawing consent for marketing communications
- Requesting data portability (EU/UK GDPR)
To exercise your rights, please email us at essencehomenwellness@gmail.com.

6. Data Retention & Security
- We retain order information for at least 7 years (for accounting and legal obligations).
- Other personal data is kept only as long as necessary for business purposes.
- We use encryption, secure servers, and trusted third-party providers to protect your information.

7. Third-Party Links
Our site may contain links to other websites. We are not responsible for their privacy practices.

8. Updates to This Policy
We may update this policy from time to time. Updates will be posted on this page with a new Effective Date.

9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
Essence Home N Wellness
📧 info@essencehnw.com